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Warranty & Care

CARING FOR YOUR JEWELLERY
Always keep your EMELLi jewellery in a safe place and ideally kept in its original pouch or within a jewellery box to avoid tarnishing, scratches, and to keep its original lustre.

Avoid direct sunlight, perfume, moisturiser and hairspray. We recommend you remove your jewellery when showering, at the beach, or swimming in chlorinated water.

All pieces featuring natural gemstones are very precious and need to be treated with the utmost care. Harsh chemicals and cleaners should be avoided.

Use a clean soft cloth to shine your pieces. However you can use silver cleaner for your sterling silver pieces. We do not recommend using a tissue or paper based products as they contain particles that can scratch the surface.

 

WARRANTY
Every piece of EMELLi jewellery is guaranteed for manufacturers faults for 3 months from the date of purchase and in its original purchased form with no external adjustments. 
We will at our discretion replace or repair your damaged product.

Given the delicate nature of the product, please handle with care and avoid pulling at chains and rough handling as breakages of this nature will not be covered under warrenty.

Please note that all pieces featuring gemstones need to be handled preciously. Dropping or rough handling of your jewellery could cause the stone to be damaged and this will not be covered under our warranty.

This warranty only covers manufacturer’s faults (not wear and tear). 

 

Please email info@emelli.co for any warranty enquiries.

 

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