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Shipping & Returns

SHIPPING
EMELLi ships to most international countries. Shipping areas and costs will be indicated prior to confirming your order depending on your country of origin. 

Shipping rates are fixed per region no matter how many items you purchase and will be detailed to you at the checkout.

Free standard shipping is offered to Australia on orders over $100AUD.

All our orders are packaged within our beautiful jewellery boxes or pouches and sent via post from the studio in Australia.
Orders will be shipped the same or next day, however please allow 2-5 business days for busy times for your order to be posted.

Australian Orders: please allow 2-7 business days to reach you once posted.

International Orders: please allow 7-15  business days to reach you (delivery times vary due to location & customs clearance timings).

Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you are unsure whether this will affect you, please check with your local customs authority prior to placing an order.

Please double check your shipping address, or contact me ASAP before the item has been shipped if you would like to amend the shipping details, as you will charged for re-shipping if the address is incorrect.

** We unfortunately DO NOT send to the following countries due to our payments provider sanctions:  Balkans, Belarus, Burma/Myanmar, Cote d'Ivoire [Ivory Coast], Cuba, Democratic Republic of Congo, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Philippines, Somalia, Sudan, Syria, Zimbabwe **

PACKAGING
Each item is lovingly packaged within a signature EMELLi jewellery box and/or velvet pouch before being shipped to you.

RETURNS
For EMELLi online purchases only: EMELLi will accept full-priced, unworn merchandise returned within 10 days of receipt for a full refund.
We DO NOT exchange. 
CHRISTMAS ORDERS: online purchases made between 25th Nov-20th Dec have extended return times of up to 20 days of receipt.

EMELLi guarantees a 3 month warranty on pieces that are not customer damaged items and not simple wear and tear. (Please read the website Warranty section, or your Warranty card packaged with your product).

Sale items can not be returned for a refund and are final sale unless they are faulty, but no refunds or returns for ‘change of mind’.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you the shipper, plus the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (approx 5 to 15 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will receive an email confirming the return has been accepted. We'll also notify you via email of your refund once we've received and processed the returned item.

Please package and return your items to:

EMELLi
GPO Box 1298
Sydney NSW, 2001
AUSTRALIA

Ensure that your details and Order Number is clearly marked on the returned package.
Return shipping costs are considered the responsibility of the customer.


 CONTACT US
  info@emelli.co

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