SHIPPING
EMÉLLI ships to most international countries. Shipping areas and costs will be indicated prior to confirming your order at the checkout, depending on your country of origin.
Orders will be shipped the same or next business day, however please allow 2-3 business days for busy times for your order to be posted. We will notify you by email as soon as your package has been shipped. A tracking number is included in your shipping confirmation email.
We accept all major credit cards and PayPal.
Shipping rates are fixed per region, per order and will be detailed to you at the checkout.
Free standard shipping for all Australia orders and International shipping over $200AUD
**Express shipping available - see prices at the checkout
All orders will be processed from our studio in Hong Kong or Sydney, Australia. Currently shipping is from our studio in Hong Kong.
Shipping times vary depending on the delivery location.
Australian standard orders: please allow 3-5 business days to reach you once posted.
International standard orders: please allow 5-9 business days to reach you (delivery times vary due to location & customs clearance timings).
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Please note orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you are unsure whether this will affect you, please check with your local customs authority prior to placing an order.
Please double check your shipping address, or contact me ASAP before the item has been shipped if you would like to amend the shipping details, as you will charged for re-shipping if the address is incorrect.
** We unfortunately DO NOT send to the following countries due to our payments provider sanctions: Balkans, Belarus, Burma/Myanmar, Cote d'Ivoire [Ivory Coast], Cuba, Democratic Republic of Congo, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Philippines, Russia, Somalia, Sudan, Syria, Zimbabwe **
PACKAGING
Each item is lovingly packaged within a signature EMÉLLI jewellery box and/or pouch before being shipped to you. Packed to ensure safe travels, including pouches to keep your pieces tarnish and scratch-free.
RETURNS
For EMELLI online purchases only: EMELLI will accept full-priced, unworn merchandise returned within 15 days of receipt for a full refund.
We DO NOT exchange.
CHRISTMAS ORDERS: online purchases made between 25th Nov-20th Dec have extended return times of up to 30 days of receipt.
EMELLI guarantees a 3 month warranty on pieces that are not customer damaged items and not simple wear and tear. (Please read the website Warranty section, or your Warranty card packaged with your product).
Sale items can not be returned for a refund and are final sale unless they are faulty, but no refunds or returns for ‘change of mind’.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you the shipper, plus the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (approx. 5 to 15 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will receive an email confirming the return has been accepted. We'll also notify you via email of your refund once we've received and processed the returned item.
Please package and return your items to:
EMELLI
GPO Box 1298
Sydney NSW, 2001
AUSTRALIA
Ensure that your details and Order Number is clearly marked on the returned package.
Return shipping costs are considered the responsibility of the customer.
CONTACT US info@emelli.co